Frequently Asked Questions
1. What services do you offer?
We specialize in industry-standard design and photography services, including branding, advertising, motion art, album art, clothing design and creative direction.
We specialize in industry-standard design and photography services, including branding, advertising, motion art, album art, clothing design and creative direction.
2. How do I get started on a project?
To begin, complete the inquiry form on the Contact page. Once we review your submission, we will reach out to schedule a consultation and discuss your project details.
To begin, complete the inquiry form on the Contact page. Once we review your submission, we will reach out to schedule a consultation and discuss your project details.
3. Is there a consultation fee?
Yes, all consultations require a non-refundable fee. Each session lasts up to one hour, in which we discuss your project vision, goals, and potential solutions. If additional time is needed, another deposit will be required based on the extra time requested.
Yes, all consultations require a non-refundable fee. Each session lasts up to one hour, in which we discuss your project vision, goals, and potential solutions. If additional time is needed, another deposit will be required based on the extra time requested.
4. Is a deposit required to start the design process?
Yes, a non-refundable deposit is required to begin the design process. This deposit will be applied toward your project’s total balance. Details regarding this and other terms will be outlined in the contract sent to you.
Yes, a non-refundable deposit is required to begin the design process. This deposit will be applied toward your project’s total balance. Details regarding this and other terms will be outlined in the contract sent to you.
5. What are the standard turnaround times?
Turnaround times vary depending on the complexity and scope of the project. Standard turnaround times are 5–10 business days. However, projects with more detailed requirements may take longer. We will provide an estimated timeline during the consultation process.
Turnaround times vary depending on the complexity and scope of the project. Standard turnaround times are 5–10 business days. However, projects with more detailed requirements may take longer. We will provide an estimated timeline during the consultation process.
6. Will I receive updates during the design process?
Yes, we keep clients informed throughout the process, sharing updates and milestones to ensure the design aligns with your vision.
Yes, we keep clients informed throughout the process, sharing updates and milestones to ensure the design aligns with your vision.
7. What is your revision policy?
We offer a limited number of revisions based on the package or agreement discussed during the consultation. Additional revisions outside of the agreement may incur extra fees.
We offer a limited number of revisions based on the package or agreement discussed during the consultation. Additional revisions outside of the agreement may incur extra fees.
8. What file formats will I receive?
Upon project completion, you will receive your final design in industry-standard formats such as PNG, JPG, PDF, or vector files (AI, EPS), depending on the project requirements.
Upon project completion, you will receive your final design in industry-standard formats such as PNG, JPG, PDF, or vector files (AI, EPS), depending on the project requirements.
9. What is your refund policy?
Due to the nature of our services, all deposits and fees are non-refundable. This policy ensures that the time and effort invested in your project are valued and respected.
Due to the nature of our services, all deposits and fees are non-refundable. This policy ensures that the time and effort invested in your project are valued and respected.
10. How can I contact you if I have additional questions?
For further inquiries, feel free to reach out via the Contact page on our website. We aim to respond within 1–2 business days.
For further inquiries, feel free to reach out via the Contact page on our website. We aim to respond within 1–2 business days.